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DISPATCHER

qualifications

Knowledge of:

Emergency response protocols and procedures including effective radio communication practices and the ability to prioritize and allocate resources swiftly and efficiently during high-pressure situations.

Ability to:

Maintain composure and clarity of thought under pressure circumstances, ensuring effective communication of critical information to emergency responders. This includes the capacity to multitask efficiently, managing multiple streams of information simultaneously while prioritizing tasks and allocating resources judiciously. The role demands the capability to make rapid, well-informed decisions, drawing upon comprehensive knowledge of emergency response protocols and procedures. Additionally, proficiency in navigating complex radio communication systems and collaborating seamlessly with various agencies is essential for the successful coordination of emergency services. 

Become a Dispatcher

Entry level – Grade 34 is $21.46 hourly (non-CIIN qualified)

CJIN qualified – Grade 36 is $22.55 hourly

Additional step raises in addition to CBA each year:

  • 3% raise at 6 months
  • 6% raise at 18 months
  • 3% raise at 3 years
  • 3% raise at 5 years
  • 2.5% raise at 8 years
  • 2.5% raise at 10 years
  • CPR Certification or ability to become certified
  • CJIN Certification within six months of hire
  • Public Safety Communicator Basic Certification (POST) within 12 months
  • Ability to type 40 words per minute
  • Pass a psychological evaluation prior to employment
  • Pass an extensive background check prior to employment
  • Possession of a valid Montana driver’s license
  • Comprehensive Health, Dental and Vision insurance
  • 11 paid holidays per calendar year
  • Longevity pay
  • $200 annual uniform allotment 
  • Vacation and Sick Leave

WE'RE HIRING

  • Committed to community outreach and award-winning policing techniques
  • State-of-the-art safety equipment and specialized units
  • Resources to solve real-life problems
  • Resources for career advancements
  • Positive work/life balance

Frequently asked Questions

  • CPR Certification 
  • CJIN Certification within 6 months of hire
  • Public Safety Communication Basic Certification (POST) within 12 months

Yes the following is available when hired as a Dispatcher:

  • Comprehensive Health, Dental and Vision insurance
  • 11 paid holidays per calendar year
  • Longevity pay
  • $200 annual uniform allotment 
  • Vacation and Sick Leave
  •  
  • Ability to type 40 words per minute
  • Pass a psychological evaluation prior to employment
  • Pass an extensive background check prior to employment
  • Possession of a valid Montana driver’s license
  • The Great Falls Police Department is committed to providing the highest quality of police service to the citizens of Great Falls, in partnership with the entire community. Officers are responsible for patrolling assigned areas, issuing citations, making arrests, responding to calls, monitoring traffic, preparing reports and operating mobile data terminals . The Department responds to over 45,000 calls for service each year.
  • Maintaining composure and clarity of thought under pressure requires the ability to stay focused, manage stress effectively, and make rational decisions amidst chaos. It involves proficiency in multitasking, prioritizing tasks, and communicating critical information calmly and decisively. Additionally, a comprehensive understanding of emergency protocols and procedures is essential for confident decision-making.
  • Dispatchers prepare various records and reports to document shift activities, including incident logs, call logs, dispatch records, and incident reports. These documents provide a detailed account of emergency calls received, actions taken, and resources deployed for accountability and analysis purposes.

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The Great Falls Police Department is committed to providing the highest quality of police service to the citizens of Great Falls, in partnership with the entire community.
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