DISPATCHER
qualifications
Knowledge of:
Emergency response protocols and procedures including effective radio communication practices and the ability to prioritize and allocate resources swiftly and efficiently during high-pressure situations.
Maintain composure and clarity of thought under pressure circumstances, ensuring effective communication of critical information to emergency responders. This includes the capacity to multitask efficiently, managing multiple streams of information simultaneously while prioritizing tasks and allocating resources judiciously. The role demands the capability to make rapid, well-informed decisions, drawing upon comprehensive knowledge of emergency response protocols and procedures. Additionally, proficiency in navigating complex radio communication systems and collaborating seamlessly with various agencies is essential for the successful coordination of emergency services.
Become a Dispatcher
Entry level – Grade 34 is $21.46 hourly (non-CIIN qualified)
CJIN qualified – Grade 36 is $22.55 hourly
Additional step raises in addition to CBA each year:
- 3% raise at 6 months
- 6% raise at 18 months
- 3% raise at 3 years
- 3% raise at 5 years
- 2.5% raise at 8 years
- 2.5% raise at 10 years
- CPR Certification or ability to become certified
- CJIN Certification within six months of hire
- Public Safety Communicator Basic Certification (POST) within 12 months
- Ability to type 40 words per minute
- Pass a psychological evaluation prior to employment
- Pass an extensive background check prior to employment
- Possession of a valid Montana driver’s license
- Monitor and dispatch appropriate law enforcement, fire and medical personnel to calls for service that involve life threatening or other emergency and non-emergency situations.
- Monitor radio traffic on multiple frequencies for law enforcement, fire and medical personnel as well as being able to communicate with other city, county, state and federal agencies on mutual aid radio frequencies.
- Operate and maintain proficiency in multiple computer systems and programs.
- Using established medical protocols and procedures determine the level of response on all requests for medical assistance–emergency and non-emergency along with providing lifesaving instructions to 9-1-1 callers.
- Work with distraught callers to determine location and nature of emergency, or threat to life, limb or property.
- Prepare various records and reports in order to properly document shift activities.
- Provide information to law enforcement personnel by accessing computerized information regarding criminal histories, active warrants, vehicle registration, driver’s license status and similar information.
- Comprehensive Health, Dental and Vision insurance
- 11 paid holidays per calendar year
- Longevity pay
- $200 annual uniform allotment
- Vacation and Sick Leave
WE'RE HIRING
- Committed to community outreach and award-winning policing techniques
- State-of-the-art safety equipment and specialized units
- Resources to solve real-life problems
- Resources for career advancements
- Positive work/life balance