DISPATCHER

qualifications

Knowledge of:

Emergency response protocols and procedures including effective radio communication practices and the ability to prioritize and allocate resources swiftly and efficiently during high-pressure situations.

Ability to:

Maintain composure and clarity of thought under pressure circumstances, ensuring effective communication of critical information to emergency responders. This includes the capacity to multitask efficiently, managing multiple streams of information simultaneously while prioritizing tasks and allocating resources judiciously. The role demands the capability to make rapid, well-informed decisions, drawing upon comprehensive knowledge of emergency response protocols and procedures. Additionally, proficiency in navigating complex radio communication systems and collaborating seamlessly with various agencies is essential for the successful coordination of emergency services.

Become a Dispatcher

Salary

Entry level – Grade 34 is $21.46 hourly (non-CIIN qualified)

CJIN qualified – Grade 36 is $22.55 hourly

Yearly Raises

Additional step raises in addition to CBA each year:

3% raise at 6 months
6% raise at 18 months
3% raise at 3 years
3% raise at 5 years
2.5% raise at 8 years
2.5% raise at 10 years

Minimum Qualifications

CPR Certification or ability to become certified
CJIN Certification within six months of hire
Public Safety Communicator Basic Certification (POST) within 12 months
Ability to type 40 words per minute
Pass a psychological evaluation prior to employment
Pass an extensive background check prior to employment
Possession of a valid Montana driver’s license

Essential Functions

Monitor and dispatch appropriate law enforcement, fire and medical personnel to calls for service that involve life threatening or other emergency and non-emergency situations.
Monitor radio traffic on multiple frequencies for law enforcement, fire and medical personnel as well as being able to communicate with other city, county, state and federal agencies on mutual aid radio frequencies.
Operate and maintain proficiency in multiple computer systems and programs.
Using established medical protocols and procedures determine the level of response on all requests for medical assistance–emergency and non-emergency along with providing lifesaving instructions to 9-1-1 callers.
Work with distraught callers to determine location and nature of emergency, or threat to life, limb or property.
Prepare various records and reports in order to properly document shift activities.
Provide information to law enforcement personnel by accessing computerized information regarding criminal histories, active warrants, vehicle registration, driver’s license status and similar information.